EPFO Complaint Portal | EPFO Grievance Portal (ePFIGMS)

EPFO Complaint Portal | EPFO Grievance Portal (ePFIGMS): If you are facing any issue related to your UAN number, your Employer related, Pension Related or any other UAN or EPF account-related grievance here you can follow these steps to raise the complaint on EPFO complaint portal.

EPFiGMS is an official portal of EPFO with an aim to redress grievances for the services provided by EPFO. Grievances can be sent to Head office at New Delhi or to the field offices now more than 130 across the country. Grievances can be lodged at any of these offices and will land in the concerned office to which the grievances pertain.

EPFO Complaint Portal | EPFO Grievance Portal (ePFIGMS) – Complete Guide

The Employees’ Provident Fund Organisation (EPFO) is a government body that manages retirement savings for employees in India. EPFO provides a wide range of services to employees, including maintaining provident fund accounts, processing retirement benefits, and managing pensions. However, despite the best efforts to provide timely services, sometimes employees face issues related to their EPF accounts, claims, or other services.

To address such issues and ensure that the EPF services are accessible and transparent, EPFO has established the EPFO Grievance Portal (ePFIGMS). This portal is designed to handle complaints and grievances raised by employees regarding EPF services. Through this platform, employees can file complaints, track the status of their grievances, and get resolutions in a timely manner.

In this post, we’ll provide a detailed guide on how to use the EPFO Complaint Portal or ePFIGMS, the common issues employees face, and how to resolve them using the portal.

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What is the EPFO Grievance Portal (ePFIGMS)?

The EPFO Grievance Portal, also known as ePFIGMS (Employee Provident Fund Internet Grievance Management System), is an online platform launched by the Employees’ Provident Fund Organisation (EPFO) to help employees address their grievances and complaints. It offers a user-friendly interface where employees can log complaints regarding various EPF-related issues and track the progress of their grievances.

EPFO aims to provide prompt resolutions to issues such as non-credit of contributions, delays in claim settlement, issues with UAN activation, incorrect data, etc. The grievance portal allows employees to directly interact with the EPFO and ensures that their concerns are raised and resolved efficiently.

Features of the EPFO Grievance Portal (ePFIGMS)

1. Complaint Registration: Employees can easily register complaints regarding their EPF accounts or any other related issues.
2. Track Grievance Status: Once a complaint is registered, employees can track the status of their grievance.
3. Acknowledge Complaints: After filing a complaint, the portal provides an acknowledgment to the employee along with a unique complaint reference number.
4. Complaint Escalation: In case the grievance is not resolved within a stipulated time, the portal allows escalation to higher authorities.
5. Transparency: The portal ensures transparency in the process, allowing employees to know the progress and current status of their complaints.
6. Support for Multiple Grievances: Employees can register multiple grievances under the same UAN (Universal Account Number) for various issues.

Common Issues Handled by the EPFO Grievance Portal

Employees can raise complaints on the ePFIGMS portal regarding a variety of issues. Here are some of the most common complaints filed by users:

1. Delayed EPF Claims: One of the most common issues employees face is delays in the settlement of EPF withdrawal or transfer claims. These complaints can be registered on the portal if the claim has not been processed within the stipulated time.
2. UAN Activation and Linking: Employees who have not been able to activate their UAN or link their Aadhaar, PAN, or bank account to the UAN can raise complaints regarding the issue.
3. Non-Credit of EPF Contributions: Employees sometimes report that their employer has not credited their EPF contributions. In such cases, the EPFO grievance portal can be used to file a complaint.
4. Incorrect or Missing Details in EPF Account: If there are discrepancies in personal details such as the name, father’s name, date of birth, or gender in the EPF account, employees can register complaints for corrections via the portal.
5. Transfer of EPF Account: Issues related to the transfer of EPF balances from the previous employer to the current employer are common. If the transfer does not happen as expected, employees can use the portal to resolve the issue.
6. Pension Scheme Issues: Problems related to the Employees’ Pension Scheme (EPS), such as discrepancies in pension calculation or delays in pension payments, can also be addressed through the portal.
7. Missing or Incorrect Credit in EPF Balance: Occasionally, employees notice that their EPF balance is not reflecting correctly. If the balance does not match their actual contributions, they can file a grievance.

How to File a Complaint on the EPFO Grievance Portal (ePFIGMS)?

The process for filing a grievance on the EPFO Grievance Portal (ePFIGMS) is simple and can be done through the following steps:

Step 1: Visit the EPFO Grievance Portal

• Open the EPFO Grievance Portal by visiting https://epfigms.gov.in.

Step 2: Register/Login to the Portal

1. If you are a new user, you need to register by providing your UAN (Universal Account Number), Name, and other required details. If you already have an account, simply log in using your UAN and password.
2. In case you don’t have a UAN, you can create one by visiting the EPFO Member Portal and registering.

Step 3: Select the Type of Grievance

Once logged in, the portal will prompt you to select the type of grievance. There are several categories available, including:

• EPF Transfer
• EPF Withdrawal
• UAN Issues
• Incorrect Contribution
• Pension Scheme Issues
• Miscellaneous Issues

Choose the appropriate category for your grievance.

Step 4: Provide Grievance Details

Enter all the details of your grievance, including:

• Grievance description: A brief explanation of your issue.
• UAN Number: This is required to link your complaint to your EPF account.
• Employer Details: Name and establishment code of your employer.
• Supporting Documents: You may need to upload any supporting documents like your Aadhaar card, bank statement, or salary slips, depending on the issue.

Step 5: Submit the Complaint

After filling in the necessary details, click on the ‘Submit’ button to register your complaint. You will receive an acknowledgment number, which can be used to track the progress of your grievance.

Step 6: Track the Status of Your Complaint

You can track the status of your grievance through the portal. You will be notified when the complaint is resolved, and you will be provided with the resolution details.

How to Track Your Grievance?

To check the status of your complaint on the EPFO Grievance Portal, follow these steps:

1. Log in to the EPFO Grievance Portal using your UAN.
2. Click on the ‘Track Your Grievance’ option from the dashboard.
3. Enter the acknowledgment number you received after filing the complaint.
4. The portal will display the current status of your complaint, including whether it’s under review or resolved.

How to Escalate a Grievance on the EPFO Portal?

If your grievance remains unresolved even after a considerable time, you can escalate it to higher authorities within the EPFO. Here’s how to escalate your complaint:

1. Log into the EPFO Grievance Portal.
2. Go to ‘Track Your Grievance’ and click on ‘Escalate’.
3. Select the reason for escalation and provide any additional details.
4. Submit the escalation request.

Conclusion

The EPFO Grievance Portal (ePFIGMS) is an essential tool for employees to resolve issues related to their EPF accounts and benefits. It simplifies the process of registering complaints, tracking their status, and ensuring that employees’ grievances are resolved in a timely manner. By using the portal, employees can address a range of issues, from UAN activation problems to delayed EPF claims and incorrect contributions.

With the convenience of filing complaints online and tracking their progress, EPFO has made it easier for employees to access justice. Ensure that you provide accurate and complete details when filing a grievance to ensure a smooth resolution. Always remember to follow up and escalate the issue if required to get the desired resolution.

Aim of EPFO Complaint Portal?

• The grievance can be lodged by PF member, EPS Pensioner, Employer and Others
• OTP verification
• Online lodging of grievance/complaint based on UAN
• UAN integrated with a master database of EPFO resulting in the identification of EPF office for the redress of grievance
• The grievance can be lodged for multiple PF numbers available in UAN
• PPO number validation/integration (for EPS pensioners) with a centralised database of EPFO
• Facility to send a reminder for pending grievance
• View the current status of the grievance
• Facility to provide feedback on redress of grievance
• Comprehensive categorization for identifying the grievance prone areas
• Facility to upload more than one grievance document

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Once a grievance is registered, the system generates a unique registration number and auto-generates acknowledgement through SMS & email. There is the ease of registration of grievance and faster redressal after revamp. The interface is now bilingual.

How to Register Grievance for PF Member?

IF you are a UAN account holder and a PF member than you can follow below steps to raise a complaint on EPFO Complaint Portal.

Step 1: Visit the official grievance portal site (http://epfigms.gov.in/). And Select “Register Grievance” option from the menu options.

Step 2: Select PF Member, and then enter your UAN number and the security details. after that click on the get details tab. Your basic details like name, email id, mobile number and UAN number will be shown. If details matched with yours, click on get OTP.

Step 3: OTP will be sent on your Registered email id and on mobile number (OTP is of 5 numeric digits)

Step 4: Enter your personal details like gender, address, state, country, security code etc.

Step 5: And select PF Number to lodge a grievance against which employer or which PF number you wanted to register your grievance on the epfo complaint portal. As shown below.

Step 6: A new pop-up window will be shown on your mobile or computer screen. You need to select any one of the given four options against which you wanted to submit your complaint.

These options are:

1. Grievance related to PF Office

2. Grievance related to Employer

3. Grievance related to EDLI

4. Grievance related to Pre-pension

Step 7: Select the category of which your grievance belongs to.

 

EPFO Complaint Portal

 Step 8: Enter your EPFO grievance description in the EPFO complaint portal so that epfo official scan understand your query or complaint. As shown below.

 

Step 9: Upload any supporting documents if you have any like company’s letterhead or any rejected form, your KYC documents of any other.

Step 10: Click on Submit and your complaint has successfully registered. You will receive the registration number message on your registered mobile number and on email id too.

How to check Grievance Status of PF Member Complaint?

Once you have successfully submitted your EPFO related Grievance on EPFO complaint Portal. You can also check the grievance status a few days after on the same portal. ( As of now there is no fixed limit has been mentioned to resolve your complaint, it may take up to few weeks).

Step 1: Visit the official grievance portal site (http://epfigms.gov.in/status). 

Step 2: Enter your Registration number and your mobile number along with the security code and click submit.

Step 3: Once you click submit, a new window will be opened and your PF member details and the submission date of the grievance and the status of the grievance will be shown on the mobile on the computer screen. If your complain status is under process, I recommend you to try after few days. 

Also Read: How to Mark Date of Leaving by yourself in EPFO

How to Re-upload Grievance document?

If you have forgotten your documents to upload while submitting your documents or EPFO officials asked you to reupload, so you can re-upload your documents on this portal.

Email ID of ePFIGMS? EPFO Complaint Portal

support-gms@epfindia.gov.in

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